In business, a great listener gains respect and builds rapport with the people around him or her. Listening is one of the key business communication skills. Listening has the power to make or break your success in leadership, or client relationships. Therefore, improving your listening skills means enhancing your business success. An important aspect in being a good listener is to pay close attention. Listen to the speaker’s message without interrupting because when you interrupt, you limit yourself from understanding the message and end up frustrating the speaker. Also, take note of their nonverbal messages because they help in understanding the overall message. Listening enables you to acquire facts so that you can make decisions that benefit your business. In a business organization, listening is key to effective working relationships among employees and between management and staff. Listen to employees to discover what aspects of the job they find most rewarding and challenging. An important fact to consider is that the reputation of a business depends immensely upon listening skills. When you fail to listen to a client, the client might not receive the service or product he or she expected. Listening helps you solve problems before they happen because you are paying attention to your client’s needs.

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